Privacy policy

HÏ Grip operates this online shop and website, including all information, content, features, tools, products and services, to provide you with a personalised shopping experience. This privacy policy describes how we collect, use and share your personal information when you visit or use the services, make a purchase or other transaction, or otherwise communicate with us.

If there is a conflict between our terms of service and this privacy policy, this privacy policy takes precedence regarding the collection, processing and sharing of your personal information.

Please read this policy carefully. By using the services, you acknowledge that you have read this policy and understand how we collect, use and share your information.

By personal information, we mean information that identifies you or another person, or can reasonably be linked to you or another person. This excludes information collected anonymously or de-identified information. Depending on how you use the services, where you live and what the law permits or requires, we may collect or process the following categories, including inferences drawn from them:

• Contact details: name, address, billing address, delivery address, telephone number and email address.
• Financial information: credit card, debit card and account numbers, payment card information, account information, transaction details, payment method, payment confirmation and other payment information.
• Account details: username, password, security questions, preferences and settings.
• Transaction details: items you view, add to your cart or wish list, purchase, return, exchange or cancel, and your previous transactions.
• Communications with us: information you include in messages to us, such as customer service enquiries.
• Device information: information about your device, browser or network connection, your IP address and other unique identifiers.
• Usage information: how and when you use and navigate the services.

• Directly from you: when you create an account, visit or use the services, communicate with us or otherwise provide information.
• Automatically through the services: from your device when you use our products, services or websites, including through cookies and similar technologies.
• From our service providers: when we engage them for certain technologies and they collect or process information on our behalf.
• From our partners or other third parties.

To perform our agreement with you: process payments, fulfil orders, remember your preferences and interests, send account notifications, process purchases, returns and exchanges, create and manage your account, arrange shipping, let you post reviews and provide a tailored shopping experience, such as product recommendations based on your purchases. We also use your information to better personalise and improve the services.

For marketing and promotion: messages by email, text or post, and online advertisements for products or services, on our services or other websites, including based on previous purchases or items you added to your cart and other activity on the services.

To verify your account, provide a secure payment and shopping experience, detect, investigate or address potentially fraudulent, illegal, unsafe or malicious activity, protect public safety and secure our services. If you use an account, you are responsible for keeping your login details safe. Do not share your username, password or other access details with anyone.

To provide customer service, respond to you, help you effectively and maintain our relationship with you.

To comply with the law or respond to valid legal processes, including requests from law enforcement or government agencies; to participate in or investigate potential or ongoing litigation or other legal proceedings; and to investigate or enforce possible violations of our terms or policies.

In certain circumstances, we share your personal information with third parties for legitimate purposes and under this privacy policy:

• With Shopify, vendors and other third parties performing services on our behalf, such as IT management, payment processing, data analysis, customer service, cloud storage, fulfilment and shipping.
• With business and marketing partners to provide marketing and deliver advertisements to you. For example, we use Shopify to support personalised third-party advertising based on your online activity across different shops and websites. These partners use your information under their own privacy notices. Depending on where you live, you may have the right to ask us not to share your information for targeted advertising and marketing.
• When you direct or consent to us doing so, for example to ship your products, or through your use of social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group.
• In a business transaction such as a merger or bankruptcy; to comply with legal obligations, such as subpoenas, search warrants and similar requests; to enforce terms of service or policies; and to protect or defend the services, our rights and the rights of our users or others.

The services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the services to provide and improve them. Information you enter through the services is transmitted to and shared with Shopify and third parties who may be located in countries other than the one where you live.

To protect, grow and improve our business, we use certain enhanced Shopify features. These use data from your interactions with our shop, other shops and Shopify. In those cases, Shopify is responsible for processing your personal information, including responding to requests to exercise your rights for these purposes.

The services may contain links to third-party websites or platforms. If you follow a link, review their privacy and security policies and other terms. We do not guarantee and are not responsible for those sites' privacy or security, or for the accuracy, completeness or reliability of the information they contain.

Information you share in public or semi-public spaces, such as third-party social networks, may also be seen by other users, without limitation on how we or third parties use that information.

The services are not intended for children. We do not knowingly collect personal information from children below the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided personal information to us, please contact us to have it deleted.

As of this privacy policy's effective date, we are not aware of “sharing” or “selling” personal information belonging to people under 16.

No security measure is perfect or impenetrable. We therefore cannot guarantee “perfect security”. Information you send to us may not be secure during transmission. Do not use insecure channels for sensitive or confidential information.

How long we retain your information depends on factors such as whether we need it to maintain your account, provide services, meet legal obligations, resolve disputes or enforce contracts and policies.

Depending on where you live, you may have some or all of the following rights. These are not absolute, may apply only in certain circumstances, and in some cases we may decline your request as permitted by law.

• Access: you can ask what personal information we hold about you.
• Deletion: you can ask us to delete your personal information.
• Correction: you can ask us to correct inaccurate information.
• Portability: you can request a copy of your information and ask for it to be transferred to a third party, in certain circumstances and subject to certain exceptions.
• Communication preferences: you can unsubscribe from promotional emails at any time using the unsubscribe link. We may still send non-promotional emails, for example about your account or orders.

If you live in the United Kingdom or the European Economic Area, you may also, subject to exceptions and restrictions:

• Object to processing or ask for processing to be restricted.
• Withdraw consent where we process your information on that basis. This does not affect the lawfulness of earlier processing.

You can exercise these rights through the options in the services or by contacting us using the details below.

If you have a complaint about how we process your personal information, contact us using the details below. Depending on where you live, you can also appeal or lodge a complaint with your local data protection authority.

We may transfer, store and process your personal information outside the country where you live. If data is transferred outside the EEA or the United Kingdom, we use recognised transfer mechanisms such as standard contractual clauses or equivalent legal instruments.

We may update this privacy policy from time to time. We will post the new policy on this website, update the “Last updated” date and notify you where required by law.

Questions about our privacy practices or this policy, or want to exercise any of your rights? Email us at info@higrip.nl.

For the purposes of applicable data protection law, we are the controller of your personal information.